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FREE DELIVERY
ORDERS OVER $100
FREE RETURNS
WITHIN 30 DAYS
100% SECURE
ONLINE SHOPING
FREE DELIVERY
ORDERS OVER $100
FREE RETURNS
WITHIN 30 DAYS
100% SECURE
ONLINE SHOPING

FREQUENTLY ASKED QUESTIONS

FAQ (Frequently Asked Questions)

If you have a question or need help with your Zapphir.com order, take a look at our Frequently Asked Questions. If you do not see an answer to your question below, please email us @ info@zapphir.com for further assistance.

 

Orders

 

Q.
How Can I Place An Order?
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A. Orders can be placed online only. If you need help with your order please email us at info@zapphir.com or use our contact us form.
Q.
Are There Any Additional Costs Associated With My Order?
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A. The total cost of your order will include your item(s), applicable sales taxes, and shipping fees. Customs and duties will be charged for international orders (i.e. orders outside of Canada). Duty fees are administered by the individual authorities representing each international destination and are charged based on the order value. These custom and duties costs are the responsibility of the customer.
Q.
Will I Be Charged Tax On My Order?
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A. When ordering from Canada or shipping within Canada your order will be subject to sales tax. By law, Zapphir.com is obligated to collect HST on orders shipped within Canada. Applicable taxes are based on the Province where your order is shipped.

 

Shipping & Refunds

 

Q.
The Item I Really Want Is Sold Out, What Can I Do?
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A. We do our best to restock sold out items, especially if they are in demand. When you fall in love with an unavailable item, click the “I’ve Got to Have It” button and you will be notified once the item becomes available. Also, you will be notified if sold out items in your Wishlist become available again.
Q.
Do You Offer Coupons Or Promotional Codes?
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A. Yes, we periodically offer sales coupons and promotional codes. Members will be the first to be notified via email of sales and coupon codes. Connect with us via social media to gain insight into what is going on at Zapphir.com!
Q.
I Need To Reach Out, How Can I Contact Zapphir.com?
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A. If you need assistance and would like to contact us directly, please visit the Contact Information page.